1. Returns must be initiated within 3 days from the date of delivery or purchase. To be eligible for return or exchange, products must be unused, undamaged, and in their original condition, including all labels and packaging. The items must be in a saleable state. Please ensure the product is securely packed to prevent any damage during return shipping.  

2. A shipping fee will be applicable for all returns involving exchanged products. This fee covers the cost of shipping the replacement item(s) to the customer and must be paid by the customer.  

3. When returning items, please include your account/mobile number and order number (where applicable) to facilitate prompt processing. Adhering to the return procedure is essential to ensure a smooth and hassle-free process.  

4. All returned products must reach our warehouse no later than 3 days from the date of purchase or delivery.  

5. Non-Returnable Items: Due to hygiene concerns, the following items cannot be returned or exchanged: Boxers, Vests, Socks, Ties, Belts, Intimate Wear, Swimwear, Perfumes, and Jewelry.  

6. Shipping Costs: Customers are responsible for all shipping costs incurred when returning products. These costs will not be reimbursed. For exchanges, the customer will also bear the shipping charges for the replacement item(s). Please note that exchange items must be of the same value as the original purchase.  

7. Conditions for Rejection: We reserve the right to reject any return or exchange if: 
– The return is initiated after the 3-day window.  
– The item shows signs of use, washing, customization, or exposure to perfumes or other substances that alter its original condition.  

8. Sale Items: Products purchased during a sale are final and cannot be returned or exchanged.  

9. Refunds: No cash refunds will be issued.  

10. Finality of Exchange: Once an exchange has been completed, no further returns or exchanges will be accepted.  

Return Address:  
All returns should be sent to:  
BESTMAN
0791500897  
NAIROBI  

After shipping your return, please WhatsApp the parcel receipt to the same number (0791500897) for easy tracking and follow-up on our end.  

Thank you for your cooperation!